Frequently asked questions

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.

What is ImageVault?

Here at ImageVault we simplify the search for high quality stock images for you to use in a range of creative or professional projects. Simply register for an account to start browsing and downloading from our extensive image library today.

Where do the images come from?

Our image library has been curated by our team of global contributors. We also partner with talented photographers and artists from all over the world to be able to offer you a diverse selection of stock images so you can always find the perfect image to accompany your projects.

What can the images be used for?

We offer high-quality, royalty-free stock images which can be used for a variety of creative and professional projects. You can use them in any way you choose you just cannot re-sell them. We work with businesses, designers, and content creators from all over the world.

How do I browse the image library?

To browse the ImageVault library you can simply click Browse in our menu and search for your required images.

How do I speak to a member of the team?

If you have any further questions or need any more help getting started, then our friendly team are always available to help. Please get in touch with us using the contact information to find out more about us.

What types of images do you have?

We are constantly updating and improving our selection of images to ensure we have a wide variety of stock which is suitable for multiple needs. If you are looking for something specific and can’t find it, then please get in touch with a member of the team who will be able to help.

Here at ImageVault we simplify the search for high quality stock images for you to use in a range of creative or professional projects. Simply register for an account to start browsing and downloading from our extensive image library today.

Our image library has been curated by our team of global contributors. We also partner with talented photographers and artists from all over the world to be able to offer you a diverse selection of stock images so you can always find the perfect image to accompany your projects.

We offer high-quality, royalty-free stock images which can be used for a variety of creative and professional projects. You can use them in any way you choose you just cannot re-sell them. We work with businesses, designers, and content creators from all over the world.

To browse the ImageVault library you can simply click Browse in our menu and search for your required images.

If you have any further questions or need any more help getting started, then our friendly team are always available to help. Please get in touch with us using the contact information to find out more about us.

We are constantly updating and improving our selection of images to ensure we have a wide variety of stock which is suitable for multiple needs. If you are looking for something specific and can’t find it, then please get in touch with a member of the team who will be able to help.

How much does it cost?

Our pricing structure is based on credit packs, where you purchase a set number of credits for a price and the credits are then exchanged for images when you log in to your account. All images have a clear description of the credits required to redeem them.

How does tiered pricing work?

Our credit packs come in tiered pricing models. We have a range of different priced packs on offer, head over to the Pricing & Perks page to learn more.

How do I buy credits?

You can buy credits by logging in to your account and selecting the specific number of credits – or credit pack – that you want to buy using our simple payment process which is all managed online through the website.

What are the rewards?

You get rewarded as you spend with ImageVault, so the more credits you buy the more you save. Our loyalty programme includes three tiers including Bronze, Silver, and Gold which you reach after buying a certain number of credits with extra credits offered to you each time you top up.

How do I pay?

All payments are processed online through our secure payment portal. We accept all major debit and credit cards, including Visa and Mastercard. You will need to log in to your account each time you wish to make a payment.

Can I get a refund for my purchase?

Refunds are available under certain conditions. If you believe you are eligible for a refund, please contact our customer service team with your order details. More information can be found in our refund policy.

Our pricing structure is based on credit packs, where you purchase a set number of credits for a price and the credits are then exchanged for images when you log in to your account. All images have a clear description of the credits required to redeem them.

Our credit packs come in tiered pricing models. We have a range of different priced packs on offer, head over to the Pricing & Perks page to learn more.

You can buy credits by logging in to your account and selecting the specific number of credits – or credit pack – that you want to buy using our simple payment process which is all managed online through the website.

You get rewarded as you spend with ImageVault, so the more credits you buy the more you save. Our loyalty programme includes three tiers including Bronze, Silver, and Gold which you reach after buying a certain number of credits with extra credits offered to you each time you top up.

All payments are processed online through our secure payment portal. We accept all major debit and credit cards, including Visa and Mastercard. You will need to log in to your account each time you wish to make a payment.

Refunds are available under certain conditions. If you believe you are eligible for a refund, please contact our customer service team with your order details. More information can be found in our refund policy.

How do I register for an account?

You will need to register for an account on ImageVault before you can access the full library or download any images. Registering is a quick and easy process where you will be asked to create a username and secure password for your account.

Are there subscription or membership fees?

There are no subscription or membership fees for opening an account on ImageVault. You only pay for the images you need using our flexible and affordable tiered pricing system which is based on purchasing credits.

Can I open a business account?

You can open an account either as a business or as a personal individual. Whether you need images for a professional or personal project, we have a number of different pricing options to suit your individual needs.

Do I need an account to access the full image library?

No, you can browse the images you have on offer freely, however, without an account you will be unable to purchase or download them.

How can I update my account information?

To update your personal details, sign in to your account, navigate to your profile, and select 'Account Settings'. Here, you can update your email, password, and other personal information.

What should I do if I forget my password?

Click on the 'Forgot Password' link on the sign-in page and follow the instructions to reset your password. An email with reset instructions will be sent to your registered email address.

You will need to register for an account on ImageVault before you can access the full library or download any images. Registering is a quick and easy process where you will be asked to create a username and secure password for your account.

There are no subscription or membership fees for opening an account on ImageVault. You only pay for the images you need using our flexible and affordable tiered pricing system which is based on purchasing credits.

You can open an account either as a business or as a personal individual. Whether you need images for a professional or personal project, we have a number of different pricing options to suit your individual needs.

No, you can browse the images you have on offer freely, however, without an account you will be unable to purchase or download them.

To update your personal details, sign in to your account, navigate to your profile, and select 'Account Settings'. Here, you can update your email, password, and other personal information.

Click on the 'Forgot Password' link on the sign-in page and follow the instructions to reset your password. An email with reset instructions will be sent to your registered email address.

What format do the downloads come in?

Our images come in a range of popular and recognisable file formats, so they can be downloaded and used for a wide range of purposes on different devices. These include both JPEG and PNG.

How many images can I download?

You can download as many images as you need. The amount you are able to download will depend on the credit pack you have purchased, so if you have reached your credit limit and need to purchase more then simply top up with more credits.

Can I use the images on any device?

We offer our images in popular file formats so that they are easily transferable and are able to be used on a wide variety of devices to make the downloading and use of images from ImageVault as easy as possible.

What do I do if my download has not worked properly?

If you are having trouble with any of your downloads and they are not working then please get in touch with a member of the team. We recommend you make sure you have a stable internet connection before attempting to download any images.

How do I download my purchased images?

After purchasing, go to your 'Downloads' page under your account. From there, you can access and download all files associated with your purchases.

What types of licenses are available?

We only offer a standard license. The standard license covers most uses, including advertising and web usage, but you cannot re-sell them. For more information, see our license details.

Our images come in a range of popular and recognisable file formats, so they can be downloaded and used for a wide range of purposes on different devices. These include both JPEG and PNG.

You can download as many images as you need. The amount you are able to download will depend on the credit pack you have purchased, so if you have reached your credit limit and need to purchase more then simply top up with more credits.

We offer our images in popular file formats so that they are easily transferable and are able to be used on a wide variety of devices to make the downloading and use of images from ImageVault as easy as possible.

If you are having trouble with any of your downloads and they are not working then please get in touch with a member of the team. We recommend you make sure you have a stable internet connection before attempting to download any images.

After purchasing, go to your 'Downloads' page under your account. From there, you can access and download all files associated with your purchases.

We only offer a standard license. The standard license covers most uses, including advertising and web usage, but you cannot re-sell them. For more information, see our license details.

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